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Web portal deinstall
#1
Hallo,

wir haben die NSP Version 13.2.21230.1449 im Einsatz.
Die NSP Web Portal Version 13.2.21327.1706 soll installiert werden.

Bei der Installation vom Web Portal ist uns ein Fehler unterlaufen.
Jetzt möchten wir die bestehende Installation deinstallieren, aber leider
bricht die Uninstall Routine ab.

Vielleicht kann uns jemand einen Tipp geben, um dieses Problem zu lösen.

Im Logfile steht folgendes:

i001: Burn v3.11.1.2318, Windows v6.3 (Build 9600: Service Pack 0), path: C:\ProgramData\Package Cache\{a9b58a42-526f-4cb4-99a7-e52547384031}\Bundle.exe
[2374:2A6C][2022-05-25T14:26:51]i000: Initializing string variable 'SqlExpressInstanceName' to value 'NOSPAMPROXYDB'
[2374:2A6C][2022-05-25T14:26:51]i000: Initializing hidden variable 'DatabaseRuntimePassword'
[2374:2A6C][2022-05-25T14:26:51]i000: Initializing hidden variable 'DatabaseAdminPassword'
[2374:2A6C][2022-05-25T14:26:51]i009: Command Line: '"-burn.clean.room=C:\ProgramData\Package Cache\{a9b58a42-526f-4cb4-99a7-e52547384031}\Bundle.exe" -burn.filehandle.attached=320 -burn.filehandle.self=328 /uninstall'
[2374:2A6C][2022-05-25T14:26:52]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\ADMINI~1.COM\AppData\Local\Temp\NoSpamProxy_Portal_20220525142652.log'
[2374:2A6C][2022-05-25T14:26:52]i052: Condition 'VersionNT64 >= v6.1.0.0' evaluates to true.
[2374:2A6C][2022-05-25T14:26:52]i000: Setting string variable 'WixBundleManufacturer' to value 'Net at Work GmbH'
[2374:2A6C][2022-05-25T14:26:52]i000: Loading managed bootstrapper application.
[2374:2A6C][2022-05-25T14:26:52]i000: Creating BA thread to run asynchronously.
[2374:2018][2022-05-25T14:26:52]i000: Running the Portal Bootstrapper application.
[2374:2018][2022-05-25T14:26:52]i000: Creating the user interface
[2374:2A6C][2022-05-25T14:26:52]i100: Detect begin, 4 packages
[2374:2A6C][2022-05-25T14:26:52]i000: Setting string variable 'NETFRAMEWORK45' to value '528049'
[2374:2A6C][2022-05-25T14:26:52]i000: Setting string variable 'OSLanguage' to value '0407'
[2374:2A6C][2022-05-25T14:26:52]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Microsoft SQL Server\110\SQLServer2012\1031'
[2374:2A6C][2022-05-25T14:26:52]i000: Setting numeric variable 'SQL2012InstalledDEU' to value 0
[2374:2A6C][2022-05-25T14:26:52]i000: Setting numeric variable 'SQL2012InstalledENU' to value 1
[2374:2A6C][2022-05-25T14:26:52]i000: Registry value not found. Key = 'SOFTWARE\Microsoft\Microsoft SQL Server\Instance Names\SQL', Value = 'NOSPAMPROXYDB'
[2374:2A6C][2022-05-25T14:26:52]i000: Setting numeric variable 'SqlExpressIsInstalled' to value 0
[2374:2A6C][2022-05-25T14:26:52]i052: Condition 'NETFRAMEWORK45 >= 461808' evaluates to true.
[2374:2A6C][2022-05-25T14:26:52]i052: Condition 'SqlExpressIsInstalled' evaluates to false.
[2374:2A6C][2022-05-25T14:26:52]i052: Condition 'SqlExpressIsInstalled' evaluates to false.
[2374:2A6C][2022-05-25T14:26:52]i101: Detected package: NetFx472Redist, state: Present, cached: None
[2374:2A6C][2022-05-25T14:26:52]i101: Detected package: SQLEXPR_x64_ENU, state: Absent, cached: None
[2374:2A6C][2022-05-25T14:26:52]i101: Detected package: SQLEXPR_x64_DEU, state: Absent, cached: None
[2374:2A6C][2022-05-25T14:26:52]i101: Detected package: PortalSetup, state: Present, cached: Complete
[2374:2A6C][2022-05-25T14:26:52]i000: Detect complete handler called.
[2374:2018][2022-05-25T14:26:53]i000: [LoadFromModel] Loading Database configuration from model.
[2374:2018][2022-05-25T14:26:53]i000: [LoadFromModel] Server: (local)\NOSPAMPROXY; SqlExpressInstanceName: NOSPAMPROXYDB; UseSqlExpress: False; IsSqlExpressInstalled: False; Admin username: Integrated authentication; Runtime username: Integrated authentication
[2374:2018][2022-05-25T14:26:53]i000: [LoadFromModel] Loading existing database configuration from installation.
[2374:2018][2022-05-25T14:26:53]i000: [LoadExistingDatabaseConnection] Trying to get componentPath for config file.
[2374:2018][2022-05-25T14:26:53]i000: [LoadExistingDatabaseConnection] The existing file could not be found. Aborting.
[2374:2018][2022-05-25T14:26:53]i000: Setting string variable 'WindowsFeaturesToInstall' to value 'Web-ISAPI-Ext,Web-ISAPI-Filter,Web-Dyn-Compression,Web-Asp-Net45,Web-Net-Ext45'
[2374:2018][2022-05-25T14:26:53]i000: Invoking automatic plan for uninstall
[2374:2018][2022-05-25T14:26:53]i000: Detect complete handler completed.
[2374:2A6C][2022-05-25T14:26:53]i199: Detect complete, result: 0x0
[2374:2A6C][2022-05-25T14:26:53]i200: Plan begin, 4 packages, action: Uninstall
[2374:2A6C][2022-05-25T14:26:53]i000: Setting string variable 'WixBundleRollbackLog_PortalSetup' to value 'C:\Users\ADMINI~1.COM\AppData\Local\Temp\NoSpamProxy_Portal_20220525142652_000_PortalSetup_rollback.log'
[2374:2A6C][2022-05-25T14:26:53]i000: Setting string variable 'WixBundleLog_PortalSetup' to value 'C:\Users\ADMINI~1.COM\AppData\Local\Temp\NoSpamProxy_Portal_20220525142652_000_PortalSetup.log'
[2374:2A6C][2022-05-25T14:26:53]w321: Skipping dependency registration on package with no dependency providers: SQLEXPR_x64_DEU
[2374:2A6C][2022-05-25T14:26:53]w321: Skipping dependency registration on package with no dependency providers: SQLEXPR_x64_ENU
[2374:2A6C][2022-05-25T14:26:53]w321: Skipping dependency registration on package with no dependency providers: NetFx472Redist
[2374:2A6C][2022-05-25T14:26:53]i201: Planned package: PortalSetup, state: Present, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: Install, cache: No, uncache: Yes, dependency: Unregister
[2374:2A6C][2022-05-25T14:26:53]i201: Planned package: SQLEXPR_x64_DEU, state: Absent, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[2374:2A6C][2022-05-25T14:26:53]i201: Planned package: SQLEXPR_x64_ENU, state: Absent, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[2374:2A6C][2022-05-25T14:26:53]i201: Planned package: NetFx472Redist, state: Present, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[2374:2A6C][2022-05-25T14:26:53]i299: Plan complete, result: 0x0
[2374:2A6C][2022-05-25T14:26:53]i300: Apply begin
[2374:2A6C][2022-05-25T14:26:53]i010: Launching elevated engine process.
[2374:2A6C][2022-05-25T14:26:53]i011: Launched elevated engine process.
[2374:2A6C][2022-05-25T14:26:53]i012: Connected to elevated engine.
[2874:0DE8][2022-05-25T14:26:53]i358: Pausing automatic updates.
[2874:0DE8][2022-05-25T14:26:53]i359: Paused automatic updates.
[2874:0DE8][2022-05-25T14:26:53]i360: Creating a system restore point.
[2874:0DE8][2022-05-25T14:26:53]i362: System restore disabled, system restore point not created.
[2874:0DE8][2022-05-25T14:26:53]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{a9b58a42-526f-4cb4-99a7-e52547384031}, resume: Active, restart initiated: No, disable resume: No
[2874:0DE8][2022-05-25T14:26:53]i326: Removed dependency: {a9b58a42-526f-4cb4-99a7-e52547384031} on package provider: {B38F328A-2DC8-49B7-8E75-EE3D75B6E3BC}, package PortalSetup
[2874:0DE8][2022-05-25T14:26:53]i329: Removed package dependency provider: {B38F328A-2DC8-49B7-8E75-EE3D75B6E3BC}, package: PortalSetup
[2874:0DE8][2022-05-25T14:26:53]i301: Applying execute package: PortalSetup, action: Uninstall, path: (null), arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" SQLSERVER="(local)" SQLSERVERINSTANCE="NOSPAMPROXY" DATABASEACCESSUSERNAME="" DATABASEACCESSPASSWORD="*****" DATABASEPASSWORD="*****" DATABASEUSERNAME="" USESQLEXPRESS="0" SQLEXPRESSINSTANCENAME="NOSPAMPROXYDB" WINDOWSFEATURESTOINSTALL="Web-ISAPI-Ext,Web-ISAPI-Filter,Web-Dyn-Compression,Web-Asp-Net45,Web-Net-Ext45" IISWEBSITENAME="Default Web Site" IISWEBSITEID="1" IISVIRTUALDIRECTORYNAME="enQsig" INSTALLFOLDER="C:\Program Files\Net at Work Mail Gateway\enQsig Webportal"'
[2874:0DE8][2022-05-25T14:27:01]e000: Error 0x80070643: Failed to uninstall MSI package.
[2874:0DE8][2022-05-25T14:27:01]e000: Error 0x80070643: Failed to execute MSI package.
[2374:2A6C][2022-05-25T14:27:01]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[2374:2A6C][2022-05-25T14:27:01]i319: Applied execute package: PortalSetup, result: 0x80070643, restart: None
[2374:2A6C][2022-05-25T14:27:01]e000: Error 0x80070643: Failed to execute MSI package.
[2874:0DE8][2022-05-25T14:27:01]i318: Skipped rollback of package: PortalSetup, action: Install, already: Present
[2374:2A6C][2022-05-25T14:27:01]i319: Applied rollback package: PortalSetup, result: 0x0, restart: None
[2874:0DE8][2022-05-25T14:27:01]i323: Registering package dependency provider: {B38F328A-2DC8-49B7-8E75-EE3D75B6E3BC}, version: 13.2.21327.1706, package: PortalSetup
[2874:0DE8][2022-05-25T14:27:01]i325: Registering dependency: {a9b58a42-526f-4cb4-99a7-e52547384031} on package provider: {B38F328A-2DC8-49B7-8E75-EE3D75B6E3BC}, package: PortalSetup
[2874:0DE8][2022-05-25T14:27:01]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{a9b58a42-526f-4cb4-99a7-e52547384031}, resume: ARP, restart: None, disable resume: No
[2874:0DE8][2022-05-25T14:27:01]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{a9b58a42-526f-4cb4-99a7-e52547384031}, resume: ARP, restart initiated: No, disable resume: No
[2374:2A6C][2022-05-25T14:27:01]i000: ApplyComplete called. Result: None
[2374:2A6C][2022-05-25T14:27:01]i000: Setting new state: Failed
[2374:2A6C][2022-05-25T14:27:01]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart:  No


Vielen Dank im Voraus.
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#2
Hallo,
was denn für ein Fehler genau ?

Wurde das Deinstallieren mit dem selben Benutzer wie beim installieren genutzt ?

Hier bin ich schon etwas verwirrt => Registry value not found. Key = 'SOFTWARE\Microsoft\Microsoft SQL Server\Instance Names\SQL', Value = 'NOSPAMPROXYDB'
Grüße
Frank


- kein Mitarbeiter von nospamproxy -
V.14
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#3
Hallo,

wir hatten die Erstinstallation vom Web Portal im Grunde
schon fast fertig. Dann haben wir die Pfade für das Web Portal
im IIS geändert (auf eine separate partition). Da ging dann wohl etwas schief.
Im Grunde möchten wir das Web Portal nur deinstallieren.

Ja, es wird immer derselbe User genutzt.
Zitieren
#4
Hallo fautz,

du müsstest noch ein zweites log direkt neben diesem hier liegen haben.
Dort sollte die konkrete Ursache zu finden sein, denn das ist das Log vom WebPortal selbst.

Könntest du das ebenfalls einmal bereitstellen?


Gruß
Jan
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